Gym Case Study
Fitness First Gym
Fitness First Gym received a large number of daily text inquiries through SMS, WhatsApp, and website chat related to membership plans, pricing, class schedules, and trial sessions.
Business Challenge
Fitness First Gym receives a large number of daily text inquiries through SMS, WhatsApp, and website chat related to:
- Membership plans & pricing
- Class schedules
- Trial sessionss
- Personal training inquiries
- Membership renewals
Our AI Solution
Fitness First Gym implemented niqe.ai’s Automate Text AI Agent to instantly respond to incoming text-based inquiries.
- Answer membership and class-related questions in real time
- Share pricing, schedules, and trial options automatically
- Capture lead details and fitness goals
- Route inquiries to the right team
Implementation
- AI text agent deployed across SMS, WhatsApp, and website chat
- Customized conversation flows for gym-specific queries
- Integrated with CRM for lead capture and follow-ups
- Automated responses available 24/7
Results
✅ Instant response to all text inquiries
✅ Higher lead engagement and follow-up rate
✅ Reduced manual workload for front-desk staff
✅ Improved conversion from inquiry to membership
✅ Consistent brand communication across channels
Business Impact
Fitness First Gym improved lead conversion, enhanced member experience, and ensured no inquiry went unanswered—day or night.
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