Restaurant Case Study
Graze Craze Restaurant
During peak hours, staff struggled to manage incoming calls while assisting in-store customers, resulting in missed calls, delayed responses, and a diminished customer experience.
Business Challenge
Graze Craze, a fast-growing restaurant brand, was receiving a high volume of incoming calls related to:
- Menu inquiries
- Catering orders
- Store timings & locations
- Order status follow-ups
Our AI Solution
Graze Craze implemented niqe.ai’s Automate AI Call Recipients Agent to handle incoming calls automatically.
- Answer common customer questions instantly
- Route catering and bulk order calls to the right team
- Capture caller details and order intent
- Reduce staff dependency for repetitive queries
Implementation
- AI agent deployed within days
- Custom call flow designed for restaurant operations
- Integrated with existing phone system
- Real-time call logs and insights enabled
Results
✅ Reduced missed calls significantly
✅ Faster response time for customer inquiries
✅ Improved customer experience during peak hours
✅ Staff focused more on in-store service and order fulfillment
✅ Better handling of catering and high-value calls
Business Impact
Graze Craze achieved smoother call management, higher operational efficiency, and improved customer satisfaction—without increasing staffing costs.
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